Subscription Terms & Conditions

Subscriptions Terms & Conditions

Canadian Taxes and International Duties/Excise Taxes

Begin by creating an account and logging in. If you do not have an active account as yet, simply create one using the same email address you’ve used in the past for placing an order. You should automatically see a “Manage Preferences” option in your account page. Once within your profile, select the “Manage Preferences” section where changes can be made. You can elect to change, skip, or even cancel upcoming orders. Depending on your subscription payment & shipment election/frequency, Lord ’77 Co. will automatically renew your subscription and charge your payment method as authorized by you as per the automatic renewal subscription agreement provided at time of enrollment.

All charges to your payment method for subscription services will be made on the date your order ships. Your payment method will be charged using the applicable cost for your subscription including any shipping, handling, and sales or similar taxes that are required to be collected in accordance with your subscription. In order not to be charged please cancel your subscription no later than (5) business days before your next order ships. We will continue to bill your payment method on a recurring basis as per your membership/shipping frequency until said changes are made. Lord ’77 reserves the right to make changes to its subscription offering, programs, and policies of which you will be notified 30 days in advance of said changes.

You have an option to make changes to your subscriptions at any time. To cancel a subscription, go to the account page on the Lord ’77 website and log in. Once logged in, click on the “Manage Preferences” link on the page and follow the instructions provided for cancelling your subscription. All cancellation requests must be submitted no later than (5) business days before your next order ships in order not to be charged for that order. If you encounter any problems, please send us an email at needhelp@lord77.co.

If you have not created a Lord ’77 account as of yet, simply follow the registration process using the same email address you provided when your original order was placed, and you will see a “Manage Preferences” link within your account page. Please note that cancellations of subscriptions will prevent only future orders from being processed. It will not cancel any orders previously charged. A subscription is deemed fulfilled when it has shipped thus becoming non-refundable and contract binding. Any subscription shipments after your first order are not eligible for return/cancellation/or refund once they have been shipped.

You can modify your Essential Butter Plan shipments by going to your Profile Page. Under ‘Subscription Settings’ you’ll be able to add or remove products, update your address and payment information, as well as change the next send date or interval of your shipments. Just click on the section you'd like to modify and take it from there!

Click Forgot Password, type in the email address used to place your Lord ’77 Co. orders, and click the ‘submit email’ button. Only click ‘submit email’ once, and make sure to check your spam/junk/promotions folder! You’ll receive a password reset email within the next few minutes. The password reset link will expire after 24 hours, and your password needs to be at least 8 characters long.

We use a third-party payment processor, Stripe, (the “Payment Processor”) to bill you through a payment account linked to your Account on the Services (your “Billing Account”) for the Paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms of Service. More information is available in our Privacy Policy.

We are not responsible for errors by the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”).

You agree to make payments using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment.

The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.

Important Notice to Customers

Some of the Paid Services, such as the purchase of auto-replacing Essential Tattoo Butter After -Care or other products in our subscription, may consist of an initial period for which there is a one-time charge or a Trial Offer (as defined below), followed by recurring periodic charges as agreed to by you when you sign up for such auto-replacing products (“Subscription Services”).

The Subscription Services give you the ability to specify how regularly you would like to order any auto-replacing products. Unless you opt out of a Subscription Service, which can be done via the methods described below, the Subscription Services that you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term you originally selected, at the then-current non-promotional rate. More information on Subscription Services can be found at our Help / FAQ page.

By choosing a Subscription Service, you acknowledge that such Subscription Service has an initial and recurring payment feature, and you accept responsibility for all recurring charges prior to the effective date of cancellation of such Subscription Service. All recurring payments relating to Subscription Services are fully earned upon payment.

To change or cancel your Subscription Services at any time, go to your Account or email us at needhelp@lord77.co. If you terminate a Subscription Service, your subscription will not be renewed after your then-current subscription term expires.

WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION, OR TO CHANGE YOUR PAYMENT METHOD OR SUBSCRIPTION SERVICES, GO TO YOUR ACCOUNT, OR CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE.

You must provide current, complete and accurate information for your Billing Account. You must promptly update all information to keep your Billing Account current, complete and accurate (such as a change in billing address, credit card number or credit card expiration date), and you must promptly notify us or our Payment Processor if your Payment Method is canceled (e.g., for loss or theft) or if you become aware of a potential breach of security, such as the unauthorized disclosure or use of your user name or password. Changes to such information can be made on your Account.

IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY USE OF PAID SERVICES UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED YOUR PAID SERVICES AS SET FORTH ABOVE.

If the amount to be charged to your Billing Account varies from the amount you preauthorized (other than due to the imposition or change in the amount of state sales taxes), you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction. If, on receipt of such notice, you do not wish to continue with the purchase, you may cancel at any time before the scheduled date of the transaction.

Any agreement you have with your payment provider will govern your use of your Payment Method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle.

Your non-termination or continued use of a Paid Service (including, without limitation, Subscription Services) reaffirms that we are authorized to charge your Payment Method for that Paid Service. We may submit those charges for payment and you will be responsible for such charges.

This does not waive our right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage or as otherwise described when you initially selected to use the Paid Service.

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