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Shipping, Returns & Refunds
Returns / Refunds
If you are not satisfied with our product, returns are accepted within 30 days of delivery. A product return form MUST accompany a returned product and will be provided by email upon request. All returns will not be accepted outside of this date and return shipping is at the expense of the customer.
Our policy lasts 30 days. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A product return form MUST accompany a returned product and will be provided by email upon request.
To complete your return, we require a receipt or proof of purchase.
Additional non-refundable items:
- Gift cards
- Some Used product
- Some health and personal care items
- Late Shipping. We can't control shipping times from the couriers. Refunds are not applicable due to late arrivals or shipping delays.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 working day period.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your method of original payment. Then contact your payment processing company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at helpme@lord77.co.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at helpme@lord77.co and we will send return instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
221 Cundles Rd East Unit#10, Barrie ON Canada L4M 6L5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
